• Hello, we are ITcontact ;-)

    We make tools like ACOS and CloudTASK

    Chatbots are very effective and proactively engage with potential customers

    We now offer Chatbot solutions
    ... on your website as well as over Whatsapp

CloudTASK

CloudTASK, the comprehensive IT engagement tool which lets you streamline the services you provide to your customers.

Contact Payroll

Contact Payroll development started in 1997 and has since grown into a robust integrated solution which will ensure that you process your salaries and leave accurately and manage your people efficiently. The Contact Payroll, Performance Management & HR software product suite has a range of optional modules designed to improve your business performance.

ACOS Procurement and Supplier Management

ACOS Procurement is a flexible purchasing solutions which has everything from purchase and travel requisitions to purchase orders, commodity and vendor management, goods received, payment requisitions and more, all in one application suite.

Our Story

We are an IT services provider as well as software development company. We've designed many succcessful workflow systems for the South African banking, pharmaceutical, engineering and procurement industries.

Our expertise ranges from software development and support for mobile, desktop and servers to the integration of database systems and the implementation of security and firewall solutions.

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Preventative IT Management

CloudTASK, developed by ITcontact, includes a customisable web based checkpoint toolset. Setup your own set of checkpoints for each customer, configure each checkpoint's parameters, setup e-mail triggers per checkpoint and complete each checkpoint result by the cycle you choose.

Example: Setup checkpoints for weekly, monthly, annual or ad hoc.

The checkpoint feature produces an IT checkpoint report, including customer topology, recommendations and upcoming renewals to be presented to the customer.

Server and Network Support

We address server and network support in a different manner. We first look at the downtime risk involved, and ensure that uptime is maximised. We have a track record of 99.9% uptime.

We ensure that our customer systems and data is always available and online.

Whether the server is hosted in a data centre, services are in the Cloud or applications run from onsite, we take responsibility to ensure optimum uptime.

Backup Management

In today's world of organised cybercrime and hacker syndicates - added to the ever present IT data risks, test-restores, RDP preparation and restore-testing is as important as running regular and persistent backups.

We don't only run and monitor system backups meticulously, but we also do regular test-restores of system data and generate audit-reports to substiantiate backup integrity and the ability to successfully "fail-over" to a backups system - during a disaster recovery operation.

Security and Firewalls

A properly configured firewall provides protection against outside cyber attackers. It shields your computer and network from malicious and unnecessary network traffic. A firewall can also prevent malicious software from accessing a computer and network via the internet. ITcontact manages the risk by implementing the latest in firewall technology, apply the approriate configuration for the network and environment and maintain the firmware updates to keep the network and servers safe from intrusion and viruses.

Server Setups and Upgrades

We will do a needs analysis, look at your current IT infrastructure, and make a recommendation to enhance your system to store data securely, run applications in a stable environment, provide access to these resources (local and remote). Your system should be able to process requests from multiple users or devices at once. Your servers are responsible for handling multiple requests - not only with security in mind, but also with stability. Connected clients should be able to rely on these systems on a day-to-day basis.

VPN and Remote Access

We connect our customers via VPN to securely allow their users to access the internal company resources and network from the Internet. Businesses can harness the security synonymous with a VPN connection to enable remote employees to access internal applications, and data, or to create a single shared network between multiple office locations securely. ITcontact supply SSTP VPN solutions to our broadband customers.

Software Development

Planning, design, development and implemention of software solutions for desktop, web and mobile. Multi-user platforms with advanced system security, user registration, audit logging as well as workflow functionality.

Systems Integration

Integration across systems, databases, API and web services

Systems Analysis and Design

Analyse system processes, plan and design a system to optimise and implement controls

GET IN TOUCH

Get in touch and let us help you bring your new idea to life

EXCHANGE OF IDEAS, EVERYTHING BETTER

Committed IT services supported by an energetic, result-driven team. Our tight-knit group of IT experts personally test and endorese every product and service we offer and recommend.

Controls

Having the necessary controls in place, you may rest assured that your system will not be erratic and Murphy will not have his way. Controls, such as fail-over and active network monitoring provides and early warning system for any network or communication failure which may occur.

Superior Quality

At ITcontact we believe in Superior Quality. Not just related with our service levels, but also with products we supply and when recommending 3rd party service providers and new technology solutions.

Standardisation

With Information Tehnology it is important to determine the exact requirement and parameters of a solution to be implemented. Keeping to a system-standard will ensure that future acquisitions, support and maintenance match the quality and expectations of the organisation.

"Always On" Policy

Our main goal is to keep users connected at all times. This includes over LAN, WAN, broadband connections, email, and hosted servers. Our support team is dedicated to ensuring that this protocol is consistently applied across all sites, platforms, servers, and applications.

- ITcontact Objectives

IMPLEMENTING PREVENTATIVE IT MANAGEMENT PROCEDURES

We assess risk, system and connectivity requirements, before we implement controls, monitoring systems and procedures to enable our team to adequately manage and put in place preventative IT management solutions.

- ITcontact Objectives

MINIMIZE DOWN TIME

Monitoring tools and 3rd party fail-over systems enable us to minimize down-time, limiting the change of device failure, which can kill productivity and increases the cost of the company. By extensive planning, regular checkpoints and utilising the necessary tools, our team is able to maintain your infrastructure and ensure minimal downtime.

- ITcontact Objectives

ASSESS TECHNOLOGY ADVANCEMENTS AND ASSOCIATED NEEDS

Our team receives constant training and updated product information to stay abreast with the latest technology and product delivery trends, which enables us to make the best recommendations, taking into account system-integration requirements, customer and user needs, but most importantly any risks associated with a new installation and incompatibility between new and existing systems.

- ITcontact Objectives

IMPLEMENT NETWORK SECURITY AND DATA PROTECTION

We prioritise security software, firewall devices, rules and implement policies accordingly. We rely upon an excellent track record, including our suppliers, recommendations, and past experience, before making any representations for antivirus, addware protection and firewall appliances.

ITcontact Africa is everything you need to setup and run a stable and reliable computer system!

If you looking for ideas for a new software system? You are at the right place!.

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