Frequently Asked Questions

You are more than welcome to contact our support team (support@itcontact.co.za) with any question you may have, not answered below.


Microsoft Teams is one of the modules provided as part of Office 365. Office 365 comes with SharePoint for collaboration and document sharing. SharePoint allows for the Discussion Board app to be deployed.

Microsoft Teams, as part of Office 365, offers Team meetings (similar to Skype for Business), presenting, sharing of screens and documents while conducting a presentation, with the added features of chats, conversations, tasks and meeting recording options.

SharePoint offers team collaboration, it is an advanced document management system with the added benefits of Microsoft as well as 3rd party application integration and extensions. Such as the Discussion Board application, making SharePoint an ideal collaboration tool for discussions and the sharing of resources between members of the board (internal and external participants)

SharePoint uses Microsoft OneDrive to synchronise documents between the Cloud and the workstation. SharePoint also provides an Intranet for sharing news, events and articles between teams. User permissions is fully customisable for all shared content.

The best approach for the deployment of Microsoft Teams and SharePoint is to use it as part of Office 365. Both these applications can be used as “standalone”, but it will then be necessary to deploy a Teams installation, SharePoint installation as separate entities (still integrated), but will not be part of the Cloud and will discard some of the very useful Office 365 features available on the all-in-one Cloud platform.

The standalone approach will require additional hardware resources for deployment.

Guest access is included with all Office 365 subscriptions. In Microsoft Teams external participants can be added up to 250 pax. With guest access, access can be provided to documents, resources, chats and applications, while maintaining complete control over corporate data.

All guest accounts in MS Teams are covered by the same compliance, security and auditing protection as the rest of Office 365.

There are limitations to guest accounts by Office 365 design. For example the following features are excluded for guest accounts: OneDrive for Business, People Search Outside of Teams, Calendar, Scheduled Meetings, Meeting Details, Organisation Chart, etc.

All meetings with more than 2 participants can be recorded.

According to Microsoft up to 250 participants can join in a single Teams meeting.

We don't store user passwords, but we are able to reset the password for you (if your mail account is hosted with ITcontact). Please complete the web-request form under "Contact Us" or kindly send us an e-mail request.

If you have a POP mail account, you may browse to mail.yourdomain.com and click on Webmail to access your e-mail from the web. For Office 365, use www.office.com

Appropriate use should always be legal and ethical, reflect honesty and community standards, and show restraint in the consumption of resources. It should demonstrate respect for online intellectual property; copyright laws; ownership of data system security mechanisms; and individuals’ rights to privacy, freedom of speech, and freedom from intimidation, harassment, and unwarranted annoyance.

If you are connected via wireless connection, make sure your connection is strong enough. If you are connected via a network cable, please make sure the cable is securely plugged into the correct port. Occasionally, internet lines are damaged due to storms, exchanges may have power outages, or ISP's could have issues due to international connectivity. Join our mailing list on the "Contact Us" page to receive notifications about internet outages (register a backup e-mail address).

(1) Try restarting your computer.
(2) Make sure that you have a data cable and it is plugged in securely at both ends.
(3) Check the connection to your computer’s network card and the connection to the internet data jack in your office or apartment.
(4) Check for flashing green and yellow lights near the network port on your computer.
(5) A green light on, yellow light flashing usually means the connection is working. If this is not the case, the network card is not configured correctly, the internet data jack that you are plugged into is not working, or your data cable is bad.
(6) Try plugging the data cable into another internet data jack in your office / room.
(7) Inspect your data cable, make sure there are no visible signs of damage. Try to borrow a different cable from a co-worker, friend and try to connect using this cable.
If the problem persists, contact the ITcontact Help Desk. (support@itcontact.co.za)

A network can be one computer connected to the Internet, or two or more computers connected to each other (and also to the Internet). In a wireless network (Wifi), the computers are connected by radio signals instead of wires or cables. Advantages of wireless networks include mobility and no untidy wires. Disadvantages can include a slower or unstable connection than a wired network. A 3g network on the other hand is being provided by a cellular operator (this is not Wifi and is classified as a cellular network).

A Wifi network is sufficient for internet surfing and e-mail. However, when you use a database program, such as Pastel or Quickbooks, a wireless network is not recommended as it is not as stable as a wired network.

If you work remotely on a server via a Remote Desktop connection, you will have your own "session" on the server, and it is like you are working on the server directly. When you work on a server via a VPN connection, the network connection is shared onto your local machines. Meaning that you will see the network drives and shared resources on your machine. For applications with shared-databases, it is not recommended to use a VPN connection, but to rather use a remote desktop connection. VPN connections could have a much higher data transfer throughput due to files and data being physically transferred between the server and the workstation during the entire VPN session.

Email is considered SPAM mail, if the information in the subject line is inaccurate, fake, or untruthful. Often, SPAM is inaccurate, making you want to click on an email because of an interesting subject heading. If an email has a false topic in the subject line, then this is a good way to classify it as SPAM mail. Often, spammers will try to hide themselves by lying in the header of the email. All emails include a header, which provides you with the To and From information as well as the date and time along with a few other details. SPAM messages may include highly inaccurate information in this header in order to try to block its origination. Any email that is a newsletter type should include a way to unsubscribe or "opt-out? of receiving further emails. A SPAM message will not include the unsubscribe option, making it quite obvious as junk email. SPAM is easily identifiable if it does not include real information about the advertiser.