CloudTASK Services
Features available in CloudTASK
CloudTASK has been built around 4 types of maintenance strategy
- Corrective Maintenance
- Preventative Maintenance
- Risk-Based Maintenance
- Condition-based Maintenance
Services will be added to your profile'
Support Desk
Classify, assign and complete tickets faster. Combine cases, link checkpoints and invoice with the click of a button.
Fully Integrated with ACOS Procurement
Review Purchase Order requests including supporting documents. Authorise, decline, comments and forward Purchase Requisitions, Purchase Orders and Payment Requisitions.
Collaboration
Collaborate across different teams in your office, make selective information available to customers with their own login.
Manage Time Sheets
Manage agent time sheets and monitor performance
IT Tools
With a collection of IT tools, CloudTASK has something for everyone
Cellular Data Cards
Management of cellular data cards, top-up instructions and processing of orders
Support Tickets & Features
Log and retrieve support tickets via e-mail. Give your support team everything they need to provide personalised support. Agents get full details and context about the respective customer. This leads to a quick resolution of ticket requests. Your team will be always ready to provide the best customer experiences within an organised workflow of the system.
Exclusive Style Switcher
With our exlusive Style Switcher you will be able to choose any color you want for your website, choose the layout style (wide / boxed), website type (one page / normal), then generate the css that will be compiled by a {less} proccessor.
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Provide First Class Customer Support
Provide consistent first class support to your customer base.
Readily Have Access to All Information
Have checkpoints, agent time sheet, backup media with rotation schedules, support ticket data at hand all the time.
Feedback Reporting
Provide your customer with a winning report outlining conclusion and recommendations regarding their system.
Customise Customer Checkpoints per Site
Setup customised checkpoints for each customer / site. Include notification options for "Attention Logged" checkpoints, and more.
We're not the only ones excited happy CloudTASK's features ...
CloudTASK now also represented in Australia
